Release Notes for KMnet Viewer
Version 5.2
March 23, 2010
Installation Notes
It is recommended to close all running applications before installing or modifying KMnet Viewer or any components.
The KMnet Viewer installer will install .NET components if they are not already installed for the following operating systems: Microsoft Windows® 2000, Microsoft Windows® XP Professional, Microsoft Windows® Server 2003.
The KMnet Viewer installer will not install .NET components for Windows Vista™ and above (Microsoft Windows® 7, Microsoft Windows® Server 2008, Microsoft Windows® Server 2008 R2).
Installing KMnet Viewer requires Microsoft .NET Framework version 3.0 or greater. You can use Windows’ Role Management Tool to install or configure the Microsoft .NET Framework.
To perform firmware upgrades from KMnet Viewer, TCP ports 800-899 need to be available and not blocked by a firewall.
To send email notifications from KMnet Viewer, TCP port 25 needs to be available and not blocked by a virus scanner.
To use SNMP traps with KMnet Viewer, TCP port 162 needs to be available and not blocked by a firewall.
System Requirements
Supported Operating Systems
Microsoft Windows® XP Professional
Windows Vista™
Microsoft Windows® 7
Microsoft Windows® Server 2003
Microsoft Windows® Server 2008
Microsoft Windows® Server 2008 R2
Microsoft Windows® 2000
System Requirements
Memory requirements vary depending on database size and the number of managed devices.
Minimum recommended configuration for running KMnet Viewer: 512MB memory, 150MB hard disk space
Opening device home pages from KMnet Viewer requires Internet Explorer 6 or newer.
Supported Printers
Kyocera network printers and most third party network printers that support the standard printer MIB
Some features are not available on all models due to differences in device capabilities.
Notes for this Release
Supported Languages
Arabic, Czech, Danish, Dutch, English, Finnish, French,
German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish,
Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Simplified
Chinese, Spanish, Swedish, Traditional Chinese, and Turkish
Localized help is available in Dutch, English, French, German, Italian, Japanese,Portuguese, Russian, and Spanish.
Supported Model List
|
CS-1635 |
CS-1650 |
CS 180 |
CS 181 |
CS-1815 |
|
CS-1820 |
CS-2035 |
CS-2050 |
CS 220 |
CS 221 |
|
CS 250ci |
CS-2540 |
CS-2550 |
CS-2560 |
CS 300ci |
|
CS 300i |
CS-3040 |
CS-3050 |
CS-3060 |
CS 400ci |
|
CS-4050 |
CS 420i |
CS 500ci |
CS-5050 |
CS 520i |
|
CS 552ci |
CS-6030 |
CS 620 |
CS-8030 |
CS 820 |
|
CS-C2520 |
CS-C2525E |
CS-C3225 |
CS-C3225E |
CS-C3232 |
|
CS-C3232E |
CS-C4008 |
CS-C4035E |
||
|
EP 370DN |
EP 470DN |
EP 510DN |
EP C170N |
EP C220N |
|
EP C270N |
EP C320DN |
|
|
|
|
FS-1010 |
FS-1016MFP |
FS-1018MFP |
FS-1020D |
FS-1028MFP |
|
FS-1030D |
FS-1050 |
FS-1100 |
FS-1116MFP |
FS-1118MFP |
|
FS-1120D |
FS-1128MFP |
FS-1300D |
FS-1320D |
FS-1350DN |
|
FS-1370DN |
FS-1800 |
FS-1800+ |
FS-1900 |
FS-1920 |
|
FS-2000D |
FS-2020D |
FS-2025D |
FS-3040MFP |
FS-3140MFP |
|
FS-3800 |
FS-3800KPDL3 |
FS-3820N |
FS-3830N |
FS-3900DN |
|
FS-3920DN |
FS-3925DN |
FS-4000DN |
FS-4020DN |
FS-4025DN |
|
FS-6020 |
FS-6026 |
FS-6950DN |
FS-6970DN |
FS-6975DN |
|
FS-720 |
FS-820 |
FS-9100DN |
FS-9120DN |
FS-9130DN |
|
FS-920 |
FS-9500DN |
FS-9520DN |
FS-9530DN |
FS-C1020MFP |
|
FS-C5015N |
FS-C5016N |
FS-C5020N |
FS-C5025N |
FS-C5030N |
|
FS-C5100DN |
FS-C5200DN |
FS-C5300DN |
FS-C5350DN |
FS-C5400DN |
|
FS-C8008N |
FS-C8026N |
FS-C8100DN |
FS-C8100DN+ |
FS-C8500DN |
|
KM-1530 |
KM-1570 |
KM-1635 |
KM-1635(J) |
KM-1650 |
|
KM-1650(J) |
KM-1815 |
KM-1820 |
KM-2030 |
KM-2035 |
|
KM-2050 |
KM-2050(J) |
KM-2070 |
KM-2530 |
KM-2530(J) |
|
KM-2531(J) |
KM-2540 |
KM-2540(J) |
KM-2550 |
KM-2550(J) |
|
KM-2560 |
KM-2560(J) |
KM-2810 |
KM-2820 |
KM-3035 |
|
KM-3035(J) |
KM-3040 |
KM-3040(J) |
KM-3050 |
KM-3060 |
|
KM-3060(J) |
KM-3530 |
KM-3530(J) |
KM-3531(J) |
KM-4030 |
|
KM-4031(J) |
KM-4035 |
KM-4035(J) |
KM-4050 |
KM-4050(J) |
|
KM-4530 |
KM-4530(J) |
KM-5035 |
KM-5035(J) |
KM-5050 |
|
KM-5050(J) |
KM-5530 |
KM-5530(J) |
KM-6030 |
KM-6030(J) |
|
KM-6330 |
KM-6330(J) |
KM-7530 |
KM-7530(J) |
KM-8030 |
|
KM-8030(J) |
KM-C2520 |
KM-C2520(J) |
KM-C2525E |
KM-C2525E(J) |
|
KM-C2630 |
KM-C2630(J) |
KM-C3225 |
KM-C3225(J) |
KM-C3225E |
|
KM-C3225E(J) |
KM-C3232 |
KM-C3232(J) |
KM-C3232E |
KM-C3232E(J) |
|
KM-C4008 |
KM-C4035E |
KM-C4035E(J) |
KM-C830 |
KM-C830(J) |
|
KM-C850 |
KM-C850(J) |
KM-C870(J) |
|
|
|
LS-1800 |
LS-1820 |
LS-2000D |
LS-2020D |
LS-3140MFP |
|
LS-3800 |
LS-3830N |
LS-3900DN |
LS-4020DN |
LS-6020 |
|
LS-6820N |
LS-6950DN |
LS-6970DN |
LS-8000C |
LS-9500DN |
|
LS-9520DN |
LS-9530DN |
LS-C5016N |
LS-C5030N |
LS-C8008N |
|
LS-C8026N |
LS-C8100DN |
LS-C8100DN+ |
LS-C8500DN |
|
|
TASKalfa 180 |
TASKalfa 181 |
TASKalfa 181(J) |
TASKalfa 220 |
TASKalfa 221 |
|
TASKalfa 221(J) |
TASKalfa 250ci |
TASKalfa 300ci |
TASKalfa 300i |
TASKalfa 300i(J) |
|
TASKalfa 400ci |
TASKalfa 420i |
TASKalfa 420i(J) |
TASKalfa 500ci |
TASKalfa 520i |
|
TASKalfa 520i(J) |
TASKalfa 552ci |
TASKalfa 620 |
TASKalfa 620(J) |
TASKalfa 820 |
|
TASKalfa 820(J) |
General Known Issues
All Windows Operating Systems
Issue: KMnet Viewer may not install correctly on PCs using Microsoft Windows Installer before 3.1 v2.
Solution: Update to the latest service pack and install the latest Microsoft Windows Installer.
Issue: Fonts in Map View appear fuzzy.
Solution: This happens if certain Adobe products are installed and ClearType is enabled in Windows. To fix this issue, turn off ClearType, or remove duplicate Adobe and Microsoft fonts.
Issue: When running KMnet Viewer with the operating system language set to French, the 3D image in the Device Properties dialog may get corrupted for some device errors.
Solution: Close and reopen the Device Properties Dialog.
Issue: The 3D image of the FS-1920 in the Device Properties dialog may get cut off when a Low Memory error occurs on the FS-1920.
Solution: Close and reopen the Device Properties Dialog.
Issue: Device home pages or embedded web servers will open in Internet Explorer, not in the default web browser set in Windows.
Issue: Properties in the context menu for a device is grayed out.
Solution: KMnet Viewer limits the number of open Device Properties windows to three. Close one or more Device Properties windows.
Windows XP
Issue: Home page of devices on IPv6 networks cannot be opened in Internet Explorer 7 or 8.
Solution: There is currently no workaround for this issue for IE7 or IE8 on Windows XP. The home pages can be opened on other browsers like Firefox for Windows XP.
Issue: TCP Send Data cannot send data to a device via IPPS connection to an IPv6 address. This is caused by a limitation in .NET for Windows XP.
Solution: Send the data via the default or a specified TCP port.
Windows 2000
Issue: Some advanced features of KMnet Viewer like IPv6 discovery and device communication are not supported by Windows 2000.
Other Issues and Warnings
Issue: If a device gets turned off while the firmware wizard is running for the device, an exception may occur in KMnet Viewer, and the firmware upgrade will not be initiated. If a device gets turned off during a firmware upgrade, the device may get damaged.
Solution: Make sure that devices are not being turned off during firmware upgrades and follow all warnings and notes in the software and documentation.
Issue: The default custom paper size in Default Device Settings shows Ledger size for FS-C1350DN. The actual default value is Legal size.
Issue: Copying large amounts of data, for example address books containing 2000 addresses can take a long time on some Kyocera models.
Solution: This is due to limitations in the SNMP protocol and device firmware. On some models, it can take 1-2 seconds to copy one address book entry.
Issue: After importing an exported KMnet Viewer 5 workspace, the SNMP Write Community password is being reset to public.
Solution: When a workspace is exported, all confidential information is stripped from the exported file for security reasons. Reenter the correct SNMP Write Community password in Communication Settings.
Issue: On slow or high traffic networks KMnet Viewer displays "Unknown Error", even if the firmware upgrade was completed successfully.
Solution: The firmware upgrade wizard might not receive a confirmation message from the device. Please verify the firmware version in KMnet Viewer's Firmware View, the device Command Center, or the device front panel.
Issue: “Firmware cannot be validated” warning gets displayed for valid firmware files for some models.
Solution: Not all firmware can be updated using KMnet Viewer or network firmware upgrades in general. Please use another method for updating the firmware, or contact you dealer for more information about alternative way to perform a firmware upgrade.
Issue: KMnet Viewer keeps displaying that a firmware upgrade is in progress for a long time (more than 20 minutes), or reports an upgrade failure.
Solution: Verify the upgrade status on the device operating panel, make sure that the device is connected and not in sleep mode, then reinitiate the firmware upgrade if necessary.
Issue: Imported KM-NET Viewer 4 address book data gets corrupted if it is imported on a computer set to a different operating system language than the computer it was exported from.
Solution: Ensure that Windows is set to the same locale on the exporting and importing computer.
Issue: The firmware upgrade feature may not support all firmware types for all device types.
Solution: This is a limitation on the device side. Please use another method to upgrade the optional firmware.
Issue: KMnet Viewer does not report errors in document processors or if document processor covers are open.
Solution: This is a system limitation. To check for errors in document processors, open Device Properties and review the error list.
Issue: KMnet Viewer offers limited support for the FS-C1020MFP model. Basic information and settings can be accessed, but many advanced features like multi-set, firmware upgrade, address book, and user list are not available. KMnet Viewer can read and display most counters except for scanner related counters.
Solution: View not supported items on the device homepage.
Issue: TASKalfa 180/220 and CS 180/220 do not support the reporting of toner levels over the network.
Issue: The SNMPv3 support by the IB-23 network card is limited to DES encryption and the Authentication and Privacy security level. When using SNMPv3, the passwords in Authentication, Privacy of the device, and communication settings of the software have to be identical.
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trademark of Kyocera Corporation. Microsoft, ClearType, and Windows are either
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